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The review process

Publishing a station does not make it appear in the app right away. The goodcharge team first verifies your company, once, from two things: a registration document you upload and the data of your first station. That single review covers every station on the account.

What the review needs​

  1. A registration document. In the operator portal, open Settings → Verification and upload an extract from your company register: a Kbis in France, or your country's equivalent. PDF, JPEG or PNG, up to 10 MB.
  2. A station that sends data. The first station of your account to be published with the SDK becomes the review station. state.review.station_id on any station's state names it.

The review starts as soon as both are there, in either order. Until your company is approved you can add up to 3 stations, and the subscriptions you create are not shown in the app.

Until the decision, every station that has sent data shows orange. orange does not mean a station is waiting its turn: the operator as a whole is waiting on one decision.

Once it is approved​

Every station that already sent data appears in the app. Later stations skip review entirely and go straight to green as soon as they are published. The station limit is lifted.

If it is refused​

A refusal comes with a reason, shown in the portal and in state.review.refusal_reason. Stations with data show red, the same status a rejected request or 15 minutes of silence produces.

To try again, open Settings → Verification and start a new submission. Your legal details and your last document are copied into it. Fix what the refusal asks for, then it goes back to review.

Once approved, a change of legal company name, registration number or country goes back to review with a new document. Your stations stay visible in the meantime, and a refusal keeps your current details.

What happens to your document​

Only the goodcharge team can open it; you cannot download it back from the portal. It is deleted 30 days after the decision on it. If you replace a document or cancel a change, the unused file is deleted within two days.

If you delete the review station​

Until your company is approved, the review moves to your most recently updated other station with data. If there is none, the review goes back to waiting for a station to send data.